Terms and Conditions for www.odile.green

1. General Information

Welcome to www.odile.green. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

2. Shipping & Delivery

2.1 Processing Time

• Orders are typically processed within 24-48 hours on business days.

• Orders placed on weekends or holidays will be processed on the next working day.

2.2 Shipping Methods & Tracking

• We offer standard and express shipping options depending on the destination.

• All orders come with tracking unless specified otherwise.

• Customers will receive tracking details via email once the order is dispatched.

2.3 Shipping Delays & Responsibilities

• We are not responsible for shipping delays caused by force majeure, courier issues, or customs processing.

• If an order is significantly delayed, we will assist in tracking the shipment but are not liable for compensation.

2.4 Delivery in the UK

• Deliveries to the UK are not insured if the product is seized by customs.

• The importer (customer) is responsible for checking the legality and compliance of the product in the country of destination.

2.5 EU Customs Checks

• If a shipment within the EU is held for inspection and analysis, we will ship a replacement order for free in the meantime.

3. Payment Terms & Fraud Protection

• We accept payments via major credit cards, PayPal, and other approved payment methods.

• All transactions are encrypted and secure.

• If fraudulent activity is suspected, we reserve the right to cancel the order.

• Chargebacks without legitimate reason may result in account suspension.

4. Returns & Refunds

4.1 Return Policy

• Returns are accepted within 3 days after delivery if the product is unopened and sealed.

• Customers must contact us before sending a return.

• The cost of return shipping is the responsibility of the customer unless the product was defective or incorrectly shipped.

4.2 Refund Eligibility

• Refunds are issued only for unopened and sealed products.

• If a product arrives damaged or defective, customers must provide photo evidence within 48 hours of delivery.

• Shipping fees are non-refundable.

5. Customs & Import Responsibilities

• Customers outside the EU must ensure products comply with local laws before purchasing.

• The importer (customer) is responsible for checking whether the product is legal and compliant in the destination country.

• We are not responsible for any customs duties, taxes, or seizures by authorities.

6. Product Liability & Disclaimer

• All products comply with EU regulations and contain below 0.3% THC.

• Products are not intended for medical use and should not replace any prescribed medication.

• Customers use our products at their own risk.

• We are not responsible for any adverse reactions caused by misuse.

7. Force Majeure

We are not liable for delays or non-performance caused by factors beyond our control, including but not limited to natural disasters, government restrictions, or transportation disruptions.

8. Privacy & Data Protection (GDPR Compliance)

• We collect customer data solely for processing orders and providing customer support.

• Data is securely stored and never sold to third parties.

• Customers may request the deletion of their data at any time by contacting us.

9. Loyalty & Discounts

• We do not offer subscriptions but provide the best prices and extra gifts for loyal customers.

• Discount codes may not be combined unless explicitly stated.

• Free gifts are available while supplies last and are not guaranteed.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us via our website.